Refund policy

Return Eligibility

As a small business, logistics costs are significant. Returns are accepted under these conditions:

• Customer bears the cost of return shipping.
• Items must be unworn, unwashed, and in original packaging.
• Items must be free from damage or wear.
• Proof of purchase is required.

Process

Email hello@justonecollective.com with your order number. Once approved, you’ll receive return instructions.

Exchanges

Exchanges are subject to stock availability. Please specify your preferred size/colour when making a request. Our team will guide you through the process.

Refunds

Refunds are processed to your original payment method after inspection. Shipping fees are non-refundable and are borne by the customer.