Privacy policy

Last updated: August 19, 2025

Important Information and Who We Are

This Privacy Policy is issued by Just One Collective (“we”, “our”, “us”). It explains how we collect, use, and safeguard your personal information when you shop with us through our website or services.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy tells you how we handle your information when you purchase our tees, browse our site, subscribe to updates, contact us, or otherwise interact with us.

Purpose of this Privacy Policy

The purpose of this Privacy Policy is to give you a clear understanding of how Just One collects and processes your personal information. This includes details you may provide when:

  • Creating an account or completing a purchase.
  • Signing up for email updates or promotions.
  • Contacting our customer support team.
  • Participating in surveys, giveaways, or brand campaigns.
  • Browsing or interacting with our website.

It is important that you read this Privacy Policy together with any other policy or notice we may provide on specific occasions so that you are fully aware of how and why we use your information.

Information We Collect

We may collect and process the following categories of data:

  • Personal Details: Name, email, phone number, billing/shipping address, and payment details.
  • Order Information: Purchases, returns, and exchanges.
  • Technical Information: Device data, IP address, cookies, browsing behaviour.
  • Marketing Preferences: Newsletter subscriptions, campaign responses, and participation in promotions.

How We Use Your Information

We process your personal information to:

  • Fulfil and deliver orders.
  • Provide customer service and manage returns/exchanges.
  • Improve our products, website, and shopping experience.
  • Send product updates, launches, or promotions (only with consent).
  • Detect and prevent fraud or misuse.
  • Comply with financial, tax, and legal obligations.

Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Delivery couriers, payment processors, IT partners.
  • Analytics & Marketing Tools: To understand customer preferences and improve brand experience.
  • Legal Authorities: If required to comply with applicable law or enforce our rights.

Security

We use secure servers, encryption, and reputable payment gateways to protect your data. While we take strong precautions, no online transmission or storage system is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After that, we securely delete or anonymise the data.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal and contractual obligations.
  • Opt out of marketing communications at any time.

To exercise your rights, please contact us at hello@justonecollective.com

Cookies

We use cookies to keep your shopping cart active, analyse website performance, and offer personalised promotions. You can control cookies through your browser settings.

Controller

Just One is the data controller responsible for the processing of your personal data under this Privacy Policy.

Contact Details

If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Just One
Email: hello@justonecollective.com

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority. However, we would appreciate the opportunity to resolve any concerns directly first.